Carol Metzger's Blog – September 2013 Archive (2)

 Saying thank you in today’s high powered high-tech marketplace has been relegated to the status of an unwanted stepchild in our marketing mix. We spend so much time researching, planning, targeting our next move that we fail to realize the impact that a simple thank you can have on our existing customer base or on someone we have just met.  We build these vast and complex business models failing to realize that they must be lubricated regularly. A Thank You is the oil that makes the…