Follow-Through NOT Follow-Up

What exactly is follow-through and why is it essential to today’s business and personal relationships?  One of my life-coach guru’s, Jeffrey Gittomer, recently put his finger on this issue.

Follow-through is a rather simple concept.  Jeffrey defines follow-through as doing what you said you would do and then helping the client whatever it takes.  Sounds simple right?  Implementing follow-through is the difference between “talking the talk and walking the walk”.   Ever hear the expression, “actions speak louder than words”?

The first part of follow-through is to make the commitment to perform…”I will have that report to you by next Tuesday”.   “We will be there at 2:30 PM!”

The second part of follow-through is to meet or exceed expectations.  If you say it will be there Tuesday, you better make sure that it IS there on Tuesday.

Click on the link to read the rest of the article on my BLOG.

http://dicksteinrealestate.com/follow-through-not-follow-up/

Regards,

Lawrence Dickstein